Satisfied with City of Edmonds services? Take the mayor’s survey here

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    Mayor Mike Cooper is inviting Edmonds residents to participate in a customer satisfaction survey.

    The survey is designed to collect information measuring both customer satisfaction with the city’s delivery of services and to let the community tell the Mayor their priorities for what services the city delivers.

    “This is an important step in the involving the entire community in the development of the Mayor’s recommended budget,” Cooper said.  “It will aid in a collaborative budget development process.”

    9 COMMENTS

    1. Survey was a good thought-provoker, though I felt that the mixing of different taxes/services in the survey may only further confuse some residents. Having people think of the money that goes towards City services, utilities, and Transportation all as one, may lend further credence to the confusion about why there are levies, utility rate hikes, and car tab fees all on the table.

      A resident could easily conclude that one tax/fee hike should be enough to cover it all, not understanding the stovepiped nature of these different budgets.

    2. Good points Todd. I think the survey should have been asking what people want. Once the data is published and the priorities established you decide how to fund them. Teresa, this web is wonderful.

    3. I think a better presentation is to show what is required of a municipality (thus, you have no choice) and then what could be added/maintatined in addition. We are not required to have flowers on downtown corners, but our water and gas lines must meet code and cost a certain amount to maintain and replace. Edmonds has made certain choices for the use of our funds based on values and requests from segments of the population. Are these still good choices in a tough economy?

    4. Probably no two people would put together identical surveys. This survey has been rightfully structured to meet the needs of its sponsor – Mayor Cooper, so I think that we should confine ourselves to completing it.

      Jim: Good point about showing the services our city is mandated to provide. You can find all of that info on the city’s website home page, right at the top where it says “To view Aug 31st Departmental presentations….”

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