What’s up with Bank of America branch closure in Edmonds?

Readers have asked about the status of the Bank of America Branch at 3rd Avenue and Main Street in downtown Edmonds, which has a sign stating it is closed “due to circumstances beyond our control.”

We posed the question to Britney Sheehan, Bank of America senior vice president and media relations manager, and here’s what she said:

“We continue to take several steps to support our clients and employees during the health crisis, including some temporary financial center closures. This is the case with our Edmonds Financial Center (at 306 Main Street). Our temporary financial center closures have occurred in areas where we’re seeing fewer visits; where a smaller location may be close to a larger location that is better able to accommodate physical distancing; or when our staffing is not sufficient for all to remain open.

“We have three other financial centers within a five mile radius of our Edmonds location that are open, including our Aurora Village and Lynnwood centers. Our branch locator tool on our website offers the most up to date information on hours of operation as well as the nearest ATMs.”

There is also a dedicated number (866-834-9286) that clients can call for more information, she said.

“I want to stress that when a center closes, we work to reopen it as soon as possible,”Sheehan continued, “however, clients also always have the ability to manage many of their financial needs through our ATM network, which will remain available, as well as through our mobile banking and online at bankofamerica.com. We appreciate our clients’ understanding and flexibility during these unprecedented times.”

 

 

36 Replies to “What’s up with Bank of America branch closure in Edmonds?”

  1. You haven’t had even close to adequate staff in that bank for years before covid sprang up…and you know it.
    After a discussion with a BOA Mgr before covid, I couldn’t go in due to serious concerns if I caught this.
    At that time I finally got him to admit their goal is to be totally paperless..thats why an ATM is there. Now sometimes I may want more than 800.00 in cash…too bad, come back tomorrow. Whose money is it? Anyone. Get your cash like bitmap you or going to be so sorry. You see I went to BOA at least once a week, as I do not do my banking on a wireless laptop. I was advised by a computer expert not to do that. Oh since the ATM is operating during a pandemic, they changed it to 1,000. A. Day. My money….like that?. I say *them…if we or a resident owns that property site take it. I have no idea but the city planners do. Do it, show me your muscles citizens of both parties here in Edmonds. No one wants to be actually in one of the science fiction novels many of us, includes me, who read them. As it turns out pretty prophetic they were. So…we had our warning…we are seeing that warning now, only unlike fiction we can change this insanity.

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  2. Reading in between the lines:
    The Edmonds branch is underutilized and poor performing (this should be obvious to everyone in town, as BoA has cut staffing levels and services at the downtown location over the last several years). BoA is using Covid as an excuse to close underperforming branches and keep open those near higher traffic locations. This keep costs low and profits higher. It’s a really good business decision that has nothing to do with safety employees or customers.

    The Edmonds location is large. Excessively large. Aurora village and Lynnwood are not materially larger, at least from the outside. Even if they are bigger, you cannot make a straight faced argument that the downtown Edmonds location doesn’t support social distancing. For BoA to say this is a safety issue to ensure customers go to a “large” location that can support social distancing is nothing but a load of crap mask the real issue. This is a strictly financial decision and BoA is using the pandemic try and paint a different picture.

    FWIW – I hope BoA does close that location. It’s prime real estate downtown and could be development better serving the broader community.

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    1. I live in Kenmore. Kenmore, Lake Forest Park, and Canyon Park closed. There are other branches, but not able to get to them, just too far.

      Moved my monies elsewhere.

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  3. First, thank you MEN, for looking into this. I’ve been an account holder with this bank going back to the SeaFirst days. Second, this branch has been the most poorly staffed branch of any that I’ve done my business with. It’s been BECAUSE of that issue that I’ve done more and more of my money management via online. What really irks me is the complete lack of communication by BofA regarding the operation of the branch. The signs on the door are completely inadequate. There is nothing on the website about the branch’s status. It took a query by a reporter to unearth what’s going on. I suspect they are trying to completely close up the location. Call me an unhappy and dissatisfied customer.

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  4. I agree that our safety is not the bank’s concern. I remember being “accosted” by an employe years ago. She wanted to “teach” me how to use the ATM. I told her I like to interact with a human not a machine and did not need to be taught anything. Of course we always have the option of using another bank in Edmonds.

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    1. I went to the Aurora Village location on Tuesday and had to go inside because the drive-thru wasn’t open and the wait was long with only 1 teller working. This was at 4pm. Unacceptable!!!

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      1. Lore, they closed that drive through at Aurora Village well over a year ago. As a senior with mobility issues i used it regularly. After waiting a long time in a very long line inside one day with cane in hand, I asked about the drive thru and was informed I could either get out of my car and use their ATM or drive up to Lynnwood and use the drive up ATM machine. I too moved my money! B of A pays great dividends to their stock holders at the expense of their customers as they add more fees and discontinue more services. I now have no fee, interest paying checking and savings accounts again at another financial institution. If B of A doesn’t want me as a customer, why would I want them as my bank? We consumers need to remember – we vote with our feet!

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  5. I went to the lynnwood 196th branch to make a withdrawal because “my” branch in Edmonds was locked up just 2 weeks ago when I went to make a withdrawal. I couldn’t believe it still was closed! I wanted to make a 10k withdrawal. The teller asked me if 5k would be enough. I just started laughing…….”what did you just say?”!!! BofA had very very limited branch hours a year ago- so if you were able to work, you sure couldn’t walk into the bank with the extreme limited hours. It took them almost a whole year to get back to regular hours. So besides my experience of being asked if I’d be happy with half MY money I wanted, I asked about why my Edmonds branch is still closed. They said their “employees weren’t ready or willing to come back to work because of covid-19, a lot of our employees are working from home”. That’s pretty funny too! It’s about BofA profit, not about anything like customer service. The number of people working in the Edmonds branch was always been way way way understaffed, and the wait was terrible. I can guarantee you this- there’s a whole lot of wealth from Edmonds at that branch- time to change banks after 30 years, for all of us. What bank around here offers customer service? I’m interested…..

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  6. I have mobility issues and getting to either aurora village or Lynnwood is not easy and standing in line behind ten others makes it very difficult. It is especially true when I think of living only 2 blocks from the Edmonds branch.

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  7. Through the years, I have also noticed how poorly staffed the Edmonds Branch was. There is plenty of room for distancing also…so can’t by that one. it is still convenient to have the ATM and drive-through there..having said that, I agree with Kevin in that is a prime real estate site, perhaps could be put to better use. Maybe a nice park.
    Get a coffee at Chantrells and sit in the park ..commission some artists do to some art for it. I’ve been a BA customer for over 40 years (Seafirst!!!) and this is kind of sad.

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  8. No worries ,old town Arlington branch is still bolted,,since Jan 2020.
    Safety deposit box a hassle to access,thinking of pulling out soon if they don’t open it up..

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  9. Wow, that is quite a statement!
    It should be used in training books as to what not to say.
    Not a customer but it reminds me why I chose local regional banks instead of big banks that just don’t care.

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  10. Tear it down and build a new max height mixed use building. BofA could take a small street side location and the property would be better utilized. Cover the whole site and put an underground parking garage in the public could use for a free. Condos above. Been old since NBofC.

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  11. I am a retired AVP of Seafirst Bank (now B of A) and have banked with them for 67 years!!!!! I am so very disappointed in lack of customer service which SeaFirst’s priority!!! Several of my friends who have banked at Edmonds BofA have closed their accounts (lucrative I might add)moving to a local bank who specialize in CUSTOMER COMES FIRST service. I am very disappointed and agree with all of the above comments relative to lack of help and customer service. Edmonds is a wealthy community and merchants need local daily banking……person to person! ATM’s are convenient for cash withdrawals or simple deposits, and online banking is OUT for me as I once had it and my account was compromised, as were my son and daughter’s as they were joint owners on my account. It really was a mess for about 6 months…….NOT AN OPTION!!!

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  12. Bank of America Branch in Canyon Park is using the same excuse of Covid. What bull hockey! They make big money and it is only to increase the financial heads to get more. I have been with BA since the beginning and watched its tricks and increased lack of care it gives people. I am of the age you respected those who worked in your bank. No more!

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  13. Hello, that phone number is not correct it is 800-432-1000, then wait awhile (which is normal for B of A) I want to close my deposit box and ask for a refund for months of non-access.
    this Edmonds branch needs to be smaller, obviously, or sell and let others build.
    For many years they have changed staff and have had non-friendly employees.

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  14. As a former member of a bank board, the reason there are so many banks in Edmonds is that it is a huge depository of funds… lots of account balances. Seems like Bof A just want to cream this market and provide as little service as possible.

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  15. If you are looking for a COMMUNITY Bank with amazing customer service, I invite you to visit the Edmonds branch of First Financial Northwest Bank. Their branch is located in the Salish Crossing. They are local with 14 branches in the Puget Sound, headquartered in Renton WA. Their Edmonds branch opened in 2016 and although they reduced their hours during Covid, their doors remained open for their customers. Stop in and meet Ashley and Anan. You will see what I mean about amazing customer service!

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    1. First Financial Northwest Bank is a wonderful addition to Edmonds! Very personal attention to customers with a smile! A refreshing atmosphere!

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  16. I have to wholeheartedly agree with the comment by Nikki Dickerson. I wonder why anyone would do business with a large national bank when there are a number of excellent community banks in our area. Over the years I’ve dealt with huge banks such as B of A and Chase. I found their service to be tiresome, indifferent and occasionally damaging. A number of years ago we moved our personal and business banking to First Financial, and I couldn’t be more pleased. The service is wonderful – responsive, caring, professional, and personal. First Financial also directly contributes to the well-being of our community, supporting many events and causes. I never dreamed I could love a bank, but I love this one.

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  17. I just called the number listed in the statement from Bank of America. I wanted to ask about access to our safety deposit box. After the usual plethora of recording ….I finally was connected with a real person…..who was located in Utah. Really! The young man from Utah will certainly have first hand knowledge about our bank in Edmonds right? We have been customers for over fifty years……

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  18. I have used many banks over the last 20+ years, they come and go, get bought out or consolidate, and we are happiest with smaller banks. Our business needs were best met with a bank large enough to have financial stability and clout, but small enough that a personal relationship is possible. We have been very satisfied with our local branch of First Financial NW and their team. Nikki is incredibly responsive and personable. They even remember your name. I recommend them without reservation.

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  19. I had banked with BofA for nearly 50 years but they began to make annoying changes to various business practices. About that time Chase opened up a branch in downtown Edmonds on 5th and were paying bonuses to open an account. That was all I needed to make the switch of checking, savings and safe deposit accounts from BofA to Chase. The Chase branch is open standard banking hours and there are always staff behind the counter to help – and to open a safe deposit box. Also, I really like the Chase online banking system. It is informative and easy to use. It includes a FICO score from Experian (no charge). It includes free restoration services in the event of identity theft. I should probably add that my banking is done on a desk top PC, not on a phone. In any event, I recommend Chase for banking services.

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  20. I don’t see other banks in the area closed due to Covid. How is it only B of A employees refuse to come to work? I believe it’s just an excuse to cut their payroll, customer be damned! If I had a lock box there I’d be mighty upset.

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  21. Sad to read the comments. Not one person has come to the defense of BofA or claiming satisfaction with their services.

    What’s even sadder is BofA doesn’t care.

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  22. Let’s make this easy. Just move your accounts to the First Financial Northwest Bank in the Salish Center — next to the museum. Easy to get to and the best customer service I’ve ever seen in all my years of banking. Stop in and see Ashley (Branch Manager) Anan (Customer Service) and you’ll find yourself in good hands.

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  23. I’m very surprised to find them closed and I’m wondering how to access my safe deposit box? does anyonoe know?????

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  24. Closed my B of A account about 5 years ago due to all reasons people are not happy with them. I’ve been with Sound Credit Union for 46 years (they were previously Telephone employees CU). They recently expanded into Edmonds; they have great customer service and all the services B of A has/had.
    Though Sound is currently remodeling a lot of services are available at the other two sites close by. I would recommend moving to Sound CU or something better than B of A. Better than complaining about something we can’t fix.

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  25. Alternative to BOA? Try Coastal Community Bank right next door. Nice people and locally owned with home office in Everett.

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  26. Made an appointment today to open and then close my safety deposit box and found out that they are going to make the bank small, perhaps rebuild? and reopen in September.

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  27. Wow! I remember this as NBC – National Bank of Commerce so many years ago. It was a different experience back then too. Mom would put a nice dress on, and we would walk downtown Edmonds. Our stops included the Edmonds Variety Store, maybe lunch at Brownie’s Cafe (I think that was what it was called). Pickup an order at Sears and always a stop for her at Durbin’s Ladies Apparel.

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    1. I have similar memories from the 50’s and 60’s. My grandparents owned Sater & Ridenour on the NW corner of 3rd and Main where Wash. Fed. Bank now sits. I worked there after Edmonds grade school let out each day doing various odd jobs (no pesky child labor laws) and I would be tasked to take the daily cash and checks receipts over to NBC at end of the day. Downtown coffee klatch of local business owners and some city officials met daily at 10:30am and 3:15pm at either Brownies or Tucson’s. I got to tag along sometimes and usually got a free coke. Those attending the klatch each day usually rolled dice to see who paid the coffee bill. At ten cents a cup the bill was usually $2.00 with tip.

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